Shipping & Returns

Delivery is FREE WORLDWIDE!

When you place an order on our website, you get free worldwide delivery so you can wear Augustine wherever you are in the world!

Estimated Delivery Times:

New Zealand

Delivery estimate: 1 - 3 working days (Note: rural deliveries can take 2 - 4 working days)

Australian

Delivery estimate: 1 - 3 working days*

Rest of the world

Delivery estimate : 3-10 working days*

*All international deliveries are handled by FedEx and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.

*All orders coming from our Noosa store to New Zealand customers will take up to 5 working days.

Faults

We hope that you enjoy your new Augustine purchase and that it arrives to you in perfect condition.

If there is any fault with the garment please email us and make us aware of the situation. This must happen within the first 7 days of your purchase. You may then send the garment back to us and we will repair or replace it for you.

Returns

We hope that you enjoy your new Augustine purchase and that it arrives to you in perfect condition.

RETURNING INSTORE PURCHASES

Change of Mind Returns

If you change your mind about a full priced item purchased instore and wish to return it, you can exchange the item for another item or a store credit. To be able to do this, you will need to provide the receipt, for the garment to be unworn and in its original conditions (not damaged or washed) with all tags attached. This must happen within 7 days of purchase or delivery.

We do not offer refunds for change of mind returns instore as you have had the opportunity to make the decision to purchase with the garment in front of you.

For health reasons, change of mind returns will not be accepted on shoes.

We are unable to offer returns on gift cards, loyalty vouchers and sale items unless they are faulty.

Faulty Returns

Returns will be accepted on any faulty garments within a reasonable timeframe. If an item is faulty, you may request an exchange for another item, a store credit or a refund if the situation cannot be remedied through the other ways. Please email us to make us aware of the situation. You may then send the garment back to us. The result of this will be decided by Augustine. This must happen within 7 days of purchase or delivery.

How to return instore purchases

Purchases made instore can be returned to any Augustine branded store (Mount Maunganui, Newmarket, Noosa or Ponsonby). Stores cannot accept returns or exchanges of Augustine, Charlo, Stella Royal or Mrs Pretty items which have been purchased from a stockist.

Simply present your receipt as proof of purchase in store and our store staff will be happy to assist you.

RETURNING AN ONLINE PURCHASES

Change of Mind Returns

At Augustine we understand that shopping online can often be difficult to get the sizing and fit correct for your body shape.

So we offer a 100% money back service on all purchases from our website or preorder system*. If you receive an item and you are not 100% happy with the fit you can return it to us within 7 days for a full refund.

The product must be in its original condition, with all tags still in place and you must have your receipt of purchase. The goods are your responsibility until they reach our store. Footwear purchased online may be returned for an exchange of size or refund within 7 days of receiving delivery providing the shoes have not been worn or damaged in any way. The shoe box and packing must be in the original condition and accompanied by the receipt.

On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns timeframe.

Please return your online order to us at 140 Apirana Avenue, Glen Innes, 1072, Auckland, New Zealand with a completed returns form. Please package the garment securely in a courier bag, enclose your original invoice with your invoice number and the completed returns form, and send it back to us. We will process your refund or exchange as soon as we receive the garment back.

* 100% money back service does not apply to sale items. We do not accept returns on sale items so please choose carefully.

*Please note that this policy also applies to pre orders, phone and email purchases with the return process being done through the store you communicated and purchased with.

Sale Returns

Please consider sale purchases carefully, as we do not offer refund on sale items. Sale items will only be accepted for a store credit or exchange within 7 days of purchase or delivery.

Faulty Returns

At Augustine, we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return and item purchased from our website. In this instance that you receive a faulty item, you can return the item to us which will then be assessed by our quality management team. We will then issue you a replacement, exchange or refund depending on the situation.

Refunds for faulty garments will be processed and notified once Augustine has inspected and accepted the return, using the original payment method.

How to return online purchases

Please return your online order to 140 Apirana Avenue, Glen Innes, 1072, Auckland, New Zealand . Please ensure that you include your receipt, order number and contact details. Please also print out and complete out returns form to be included when returning your item.

Return Shipping

Augustine is not liable for the loss of an item which is being returned, so please securely package and return using registered mail.

Tax & Import duties

If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Augustine. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.

Keep in touch

For any other enquiries, please email us.

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