Shipping & Returns


When you place an order on our website, you get free worldwide delivery so you can wear Augustine wherever you are in the world!

Estimated Delivery Times

New Zealand

Dispatch estimate: 1 - 3 working days* (Note: rural deliveries can take 2 - 4 working days)


Dispatch estimate: 1 - 3 working days*

Rest of the world

Delivery estimate : 3-10 working days*

*All international deliveries are handled by FedEx and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.

*We aim to get your order out to you as soon as possible, however sometimes due to courier delays these time frames may vary.

**We also highly recommend that any returns being sent back to us is visibly stated as a "return" on your parcel, to make the process through customs more efficient.


We hope that you enjoy your new Augustine purchase and that it arrives to you in perfect condition.

If there is any fault with the garment please email and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase. You may then send the garment back to us and we will repair or replace it for you.


We hope that you enjoy your new Augustine purchase and that it arrives to you in perfect condition.

Cancellations + Amendments

Unfortunately we are unable to cancel or make amendments to an order after it has been placed. Amendments include:

  • • Change of delivery address
  • • Change of time colour or style
  • • Adding and/or removing items from the order
  • • Applying discounts/gift cards
  • • Full Order Cancellations


Change of Mind Returns

If you change your mind about a full priced item purchased in store and wish to return it, you can exchange the item for another item or a store credit. To be able to do this, you will need to provide the receipt, for the garment to be unworn and in its original conditions (not damaged or washed) with all tags attached. This must happen within 7 days of purchase or delivery.

We do not offer refunds for change of mind returns in store as you have had the opportunity to make the decision to purchase with the garment in front of you.

We are unable to offer returns on gift cards, loyalty vouchers and sale items unless they are faulty.

Faulty Returns

Returns will be accepted on any faulty garments within a reasonable timeframe. If an item is faulty, you may request an exchange for another item, a store credit or a refund if the situation cannot be remedied through the other ways. Please email us to make us aware of the situation. You may then send the garment back to us. The result of this will be decided by Augustine. This must happen within 7 days of purchase or delivery.

How to return in store purchases

Purchases made in store can be returned to any Augustine branded store (Mount Maunganui, Newmarket, Takapuna or Wellington). Stores cannot accept returns or exchanges of Augustine, Charlo, Stella Royal or Mrs Pretty items which have been purchased from a stockist.

Simply present your receipt as proof of purchase in store and our store staff will be happy to assist you.


Change of Mind Returns

At Augustine we understand that shopping online can often be difficult to get the sizing and fit correct for your body shape.

**Please note that we would recommend using a courier service over a postal service. This will ensure the garment will get to us within the returns timeframe. Otherwise we will be unable to process it if this arrives late in the post. 

We offer a 100% money back service on all purchases from our website or preorder system*. If you receive an item and you are not 100% happy with the fit you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially.

The product must be in its original condition, with all tags still in place and you must have your receipt of purchase. The goods are your responsibility until they reach our store. 

On rare occasions a refund may be declined. This should only occur when the product is damaged and has not arrived in its original condition or outside of the returns timeframe.

Please return your online order to us at Unit 1, 260 Apirana Avenue , Glen Innes, 1072, Auckland, New Zealand with a completed returns form. Please package the garment securely in a courier bag, enclose your original invoice with your invoice number and the completed returns form, and send it back to us. Your return/store credit will be processed within 7 working days.

* 100% money back service does not apply to sale items. We do not accept returns on sale items so please choose carefully.

*Please note that this policy also applies to pre orders, phone and email purchases with the return process being done through the store you communicated and purchased with.

Sale Returns

Please consider sale purchases carefully, as we do not offer refund on sale items. Sale items will only be accepted for a store credit within 7 days of purchase or delivery.

Faulty Returns

At Augustine, we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return and item purchased from our website. In this instance that you receive a faulty item, you can return the item to us which will then be assessed by our quality management team. We will then issue you a replacement, exchange or refund depending on the situation.

Refunds for faulty garments will be processed and notified once Augustine has inspected and accepted the return. This will be reimbursed via the same payment method used initially.

How to return online purchases

Please return your online order to Unit 1, 260 Apirana Avenue, Glen Innes, 1072, Auckland, New Zealand . Please ensure that you include your receipt, order number and contact details. Please also print out and complete our returns form to be included when returning your item.

Return Shipping

Augustine is not liable for the loss of an item which is being returned, so please securely package and return using registered mail.

Tax & Import duties

If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Augustine. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.


FULL order, the free gift bag that was included in your order, will also need to be returned, or a $10 fee will be deducted. 

Keep in touch

For any other inquiries, please email us.