Shipping & Returns
**There may be some delays in dispatch and delivery times during busy periods and sales
-We aim to get your order out to you as soon as possible, however sometimes due to courier delays these time frames may vary.
-We also highly recommend that any returns being sent back to us is visibly stated as a 'return' on your parcel, to make the process through customs more efficient.
Cancellations + Amendments
Change of Mind Returns
We offer a 100% money back service on most full priced purchases from our website or preorder system*. If you receive an item and you are not 100% happy with the fit, you can return it to us within 7 days for a full refund. This will be reimbursed via the same payment method as was used initially - i.e: Original gift voucher used, Visa, Laybuy.
*No returns on gift bundles, hand cream, body lotion, hand sanitiser, earrings or international shipping costs
How To Return Online Purchases
IN STORE RETURNS
Change of Mind Returns
If you change your mind about a full priced item purchased in store and wish to return it, you can exchange the item for another item or a store credit. To be able to do this, you will need to provide the receipt, for the garment to be unworn and in its original conditions (not damaged or washed) with all tags attached. This must happen within 7 days of purchase or delivery.
We do not offer refunds for change of mind returns in store as you have had the opportunity to make the decision to purchase with the garment in front of you.
We are unable to offer returns on gift cards, loyalty vouchers and sale items unless they are faulty.
How to return in store purchases
Purchases made in store can be returned to any Augustine branded store (Mount Maunganui, Newmarket, Takapuna, Christchurch or Wellington). Stores cannot accept returns or exchanges of products which have been purchased from a stockist.
Simply present your receipt as proof of purchase in store and our store staff will be happy to assist you.
Please consider sale purchases carefully, as we do not offer refunds on sale items. Sale items will only be accepted for a store credit within 7 days of purchase or delivery.
How To Return Phone Orders
You may return full price purchases in store for a full refund as long has you have provided proof of purchase. You can also send your returns to 26 Vestey Drive, Mount Wellington 1060, Auckland, New Zealand. Please fill out the phone order section of the returns form and send it back with your return, along with your proof of purchase.
At Augustine, we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from our website.
If there is any fault with the garment please email and make us aware of the situation along with including a proof of purchase. This must happen within the first 7 days of your purchase and will be assessed by our quality management team. Once confirmed you may then send the garment back to us and we will repair, replace, exchange or refund ( if the situation cannot be remedied through the other ways) for you depending on the situation.
Refunds for faulty garments will be processed and notified once Augustine has inspected and accepted the return. This will be reimbursed via the same payment method used initially.
RETURNS TERMS AND CONDITIONS
Augustine is not liable for the loss of an item which is being returned, so please securely package and return using a registered mail.
Tax & Import Duties
If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Augustine. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.
Free Gift With Purchase
If the FULL order is returned, the free gift that was included in your order will also need to be returned. If you choose to keep your gift, a fee will be deducted from your return. $10 on standard gifts e.g. eco bags and $20 on special gifts e.g. garment bags.
If you receive a standard gift e.g. eco bag and return item(s) making your new order total (excl. sale items) below $199, you will also need to return your standard gift or a $10 fee will be deducted.
If you receive a special gift e.g. garment bag and return item(s) making your new order total (excl. sale items) between $199- $299.99, you will also need to return your special gift or a $10 fee will be deducted, this will not be reimbursed with a standard gift. If your new order total ( excl. sale items) falls below $199, you will also need to return your special gift or a $20 fee will be deducted.
BLACK FRIDAY FREE GIFT
If you return your sale item(s) making your new order total less than $149 you will be required to return your free Augustine Tote Bag or you will be charged $39. We will deduct the $39 from the gift voucher you will receive from your returned items.
Keep In Touch
For any further inquiries, please email us at email@example.com